Support Services
The RESTHeart development team offers top-tier assistance.
No one surpasses our ability to assist you!
Enterprise Support
You get Enterprise Support if you have an active RESTHeart Cloud account or if you own a RESTHeart support subscription.
Owning a RESTHeart Commecial license is not required: support subscriptions can be purchased also for RESTHeart Open Source.
All included
You can access the support team through a dedicated JIRA project.
Whether you need assistance with scalability issues, feature requests, guidance on developing a custom plugin or utilizing the API in a client application, or simply have a question, we are here to provide help and support.
Support scope
| Troubleshooting | Development Support for Services, Interceptors and security plugins |
| Priority bug-fixing | Development Support for clients of the standard API |
| Priority Security patches | Clustering |
| Performance Tuning | Data API on MongoDB |
Service Level Agreement
For enterprise and community support, the following SLA applies
| Enterprise | Community | |
|---|---|---|
| Visilibility | private | public |
| Channel | dedicated JIRA account | GitHub issues |
| Availability | 5x8: 9:00AM → 6:00PM CET Mon - Fri | not guaranteed |
| Response time - Application Down | 4 business hours | not guaranteed |
| Response time - Application Degradation | 1 business day | not guaranteed |
| Response time - Low impact or Inquiry | 2 business days | not guaranteed |
| Support team | RESTHeart core development team | community members |