Support Services

First-class support from the RESTHeart development team.

No one can help you better!

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Enterprise Support

You get Enterprise Support:

  • if you have an active RESTHeart Cloud account
  • if you own a RESTHeart support subscription

Owning a RESTHeart Commecial license is not required, support subscription can be purchased also for RESTHeart Open Source.

All included

The support team is available for you via Jira.

Whatever it is a discussion around a scalability problem, a feature request, an hint about the best approach to develop a custom plugin or how to use the API from a client application, or just a question, we are here to help.

Support scope

Troubleshooting Development Support for Services, Interceptors and security plugins
Priority bug-fixing Development Support for clients of the standard API
Priority Security patches Clustering
Performance Tuning Data API on MongoDB
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Service Level Agreement

For enterprise and community support, the following SLA applies

Enterprise Community
Visilibility private public
Channel dedicated jira account github issues
Availability 5x8: 9:00AM → 6:00PM CET Mon - Fri not guaranteed
Response time - Application Down 4 business hours not guaranteed
Response time - Application Degradation 1 business day not guaranteed
Response time - Low impact or Inquiry 2 business days not guaranteed
Support team restheart core development team community members